Privacy Policy — How t baaji Protects Your Data

01 Data We Collect

t baaji collects personal data in a number of ways — directly from you when you register or interact with our platform, automatically when you browse or use our services, and in some cases from trusted third-party sources such as payment processors and identity verification providers. The categories of data we collect are described below.

Data You Provide Directly

When you create a t baaji account, complete KYC verification, contact support, or participate in promotions, you may provide us with:

• Identity data: full name, date of birth, gender, nationality
• Contact data: email address, mobile phone number, residential address (including city and district within Bangladesh — e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar)
• Account credentials: username and encrypted password
• KYC documentation: copies of national identity card (NID), passport, or other government-issued identification; proof of address; payment method ownership confirmation
• Financial data: deposit and withdrawal history, preferred payment methods (bKash, Nagad, Rocket, Upay, Visa, Mastercard), account currency (BDT or INR)
• Communications data: messages sent to our customer support team, feedback submissions, and survey responses

Data Collected Automatically

When you access and use the t baaji platform, we automatically collect certain technical and behavioural data, including:

• Device and browser data: IP address, device type, operating system, browser type and version, screen resolution
• Usage data: pages visited, time spent on the platform, games played, bets placed, betting patterns, session duration
• Location data: general geographic location derived from your IP address (country and city level only — t baaji does not use GPS-level location tracking)
• Cookie and tracking data: session cookies, preference cookies, analytics identifiers (see Section 3 for full cookie details)

02 How We Use Your Data

t baaji processes personal data only for defined, legitimate purposes. We do not process data in ways that are incompatible with the purposes for which it was originally collected. The primary purposes for which we use your data are as follows:

Service Delivery and Account Management

• Creating, maintaining, and operating your t baaji account
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and card payment providers
• Providing access to sports betting markets, live casino tables, slots, and card games including Callbreak
• Responding to customer support enquiries and resolving disputes
• Sending transactional communications such as deposit confirmations, withdrawal notifications, and security alerts

Legal and Regulatory Compliance

• Verifying the age and identity of players to prevent underage gambling (18+ requirement strictly enforced)
• Conducting anti-money laundering (AML) and Know Your Customer (KYC) checks as required by applicable law
• Maintaining transaction records and audit trails for the legally required retention period
• Cooperating with lawful requests from regulatory authorities, law enforcement agencies, or court orders

Platform Security and Fraud Prevention

• Detecting and investigating suspicious account activity, bonus abuse, and multi-accounting
• Monitoring for patterns indicative of match-fixing, collusion, or other fraudulent behaviour
• Protecting the platform and its users from unauthorised access, malicious software, and cyberattacks

Service Improvement and Analytics

• Analysing aggregated, anonymised usage data to understand how players interact with the platform
• Improving the design, performance, and game selection of the t baaji platform
• Personalising your experience — for example, displaying cricket betting markets relevant to BPL or T20 World Cup seasons

Marketing Communications

Where you have opted in to receive marketing communications, t baaji may use your contact details to send you information about promotions, bonuses, and seasonal offers (e.g., Eid specials, Pohela Boishakh bonuses, BPL cricket promotions). You may opt out of marketing communications at any time by contacting support at [email protected]. Opting out of marketing does not affect the delivery of transactional or account-related communications.

03 Cookies & Tracking Technologies

The t baaji platform uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to understand how users interact with our services. This section explains the types of cookies we use and how you can manage them.

What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognise your device on subsequent visits and to store information such as your session state, language preference, and usage behaviour. Cookies themselves do not contain personally identifiable information, but they may be linked to personal data already held by t baaji in order to personalise your experience.

Types of Cookies We Use

• Strictly necessary cookies: Essential for the platform to function. These include session management cookies that keep you logged in during your visit. These cookies cannot be disabled without preventing you from using core platform features.
• Functional cookies: Remember your preferences such as preferred language, display settings, and recently visited game categories. These improve your experience on return visits.
• Analytics cookies: Collect anonymised data about how users navigate the platform — including pages visited, time on page, and click paths. This data is used in aggregate to improve platform design and performance.
• Security cookies: Help detect and prevent fraudulent activity, bot traffic, and brute-force login attempts. These are essential for the protection of your account.

Managing Cookies

You can control and manage cookies through your browser settings. Most modern browsers allow you to view, delete, and block cookies on a per-site or global basis. Please be aware that disabling strictly necessary or security cookies may impair your ability to log in or use the t baaji platform normally. Instructions for managing cookies in common browsers can be found in your browser's help documentation.

04 Data Sharing & Third Parties

t baaji does not sell, rent, or commercially disclose your personal data to third parties. However, in order to operate the platform and deliver its services, t baaji works with a number of trusted third-party service providers who may process certain personal data on our behalf. All such providers are contractually required to handle your data in accordance with applicable data protection obligations and to use it solely for the purposes specified by t baaji.

Categories of Third Parties We Work With

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, and Mastercard processing partners receive transaction data necessary to execute deposits and withdrawals. These providers operate under their own privacy policies and regulatory frameworks.
• Identity verification providers: Third-party KYC and age verification services may receive copies of identity documents for verification purposes during the account opening or withdrawal process.
• Game software providers: Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may collect anonymised gameplay data as part of their game delivery infrastructure. These providers do not receive your personally identifiable information.
• Analytics providers: Anonymised, aggregated usage data may be shared with analytics platform providers to help us understand and improve platform performance.
• Legal and regulatory authorities: t baaji may disclose personal data to law enforcement agencies, courts, or regulatory bodies where required to do so by applicable law or legal process. t baaji will endeavour to notify you of such disclosures where legally permitted to do so.

05 Data Security & Retention

t baaji takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction.

Security Measures

• SSL/TLS encryption: All data in transit between your browser and the t baaji platform is encrypted using SSL/TLS protocols, protecting it from interception.
• Password hashing: Account passwords are stored in hashed form using strong cryptographic algorithms. t baaji staff cannot view your password in plain text.
• Access controls: Access to personal data within t baaji's systems is restricted on a strict need-to-know basis. Staff who handle personal data are subject to confidentiality obligations.
• Fraud monitoring: Automated systems continuously monitor for suspicious login attempts, unusual transaction patterns, and other indicators of account compromise.
• Secure data storage: Personal data is stored on secured servers with appropriate physical and logical access controls.

Data Retention

t baaji retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to any legal requirements to retain data for a longer period. Our general retention guidelines are as follows:

• Active accounts: Personal data is retained for the lifetime of your account plus a reasonable period thereafter to handle any post-closure disputes or regulatory requests.
• KYC documentation: Identity documents submitted for verification are retained for a minimum of five years following account closure, in accordance with standard anti-money laundering record-keeping obligations.
• Transaction records: Financial transaction records are retained for a minimum of five years.
• Support communications: Customer support correspondence is retained for up to three years from the date of the interaction.
• Marketing data: Where you have consented to receive marketing communications, your contact details are retained for marketing purposes until you withdraw consent.

When personal data is no longer required, t baaji will securely delete or anonymise it in accordance with our internal data disposal procedures.

06 Your Privacy Rights

As a t baaji user, you hold a number of rights in relation to the personal data we hold about you. t baaji respects these rights and has put in place processes to allow you to exercise them. To exercise any of the rights described below, please contact our support team at [email protected].

t baaji will respond to all privacy rights requests within a reasonable timeframe. We may need to verify your identity before processing a request to ensure that personal data is not disclosed to an unauthorised party. In cases where a request cannot be fulfilled (for example, where retention is required by law), t baaji will explain the reason in writing.

07 Minors & Age Restriction

t baaji takes its obligations with respect to minors extremely seriously. As part of the account registration and KYC process, t baaji requires users to confirm they are 18 years of age or older, and may request documentary proof of age where there is any doubt.

If t baaji becomes aware, or has reasonable grounds to believe, that a person under the age of 18 has created an account or provided personal data to the platform, t baaji will:

• Immediately suspend the account pending investigation
• Void all bets, gameplay, and winnings associated with the account
• Return any deposited funds to the original payment source
• Permanently close the account and delete the associated personal data to the extent permitted by law

If you are a parent or guardian and believe that a minor in your care has created a t baaji account, please contact us immediately at [email protected]. We will investigate and take appropriate action as a priority.

08 Policy Updates & Contact

t baaji reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. The date of the most recent revision is displayed at the top of this page. Where changes are material, t baaji will endeavour to notify registered users by email or through an on-screen notice when you next log in.

Your continued use of the t baaji platform following any update to this Privacy Policy constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to stay informed about how we protect your data.

Contact Our Data Team

If you have any questions, concerns, or requests relating to this Privacy Policy or the way t baaji handles your personal data, please reach out to our dedicated support team. We aim to respond to all privacy-related enquiries within two business days (Bangladesh Standard Time, UTC+6).

Linked Pages

This Privacy Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which form part of the overall agreement between you and t baaji. If there is any conflict between this Privacy Policy and the Terms & Conditions on a matter relating to personal data, this Privacy Policy shall take precedence.